Before pre-ordering pop culture goodies from Cult Collectables, please be sure to read the following pre-order terms and conditions.
WHAT DOES 'PRE-ORDER' MEAN?
A pre-order is when you make a purchase in advance for an item that has not been released yet to ensure that you secure the product.
DO I PAY FOR PRE-ORDERS UP FRONT / IN ADVANCE?
Yes. All pre-orders at Cult Collectables are paid for in advance at the time of purchase. This ensures that you guarantee yourself the product and that we as a boutique pop culture store can order correct quantities, while offering the best price we can.
WHEN WILL I RECEIVE MY PRE-ORDER PURCHASE?
Please refer to each individual product page for the ETA (estimated time of arrival). These dates have been set by the manufacturers and/or distributors and were correct dates at time of publishing. You will receive E-Mail updates when items have arrived / are ready to ship to you. You will also be notified if there are any major changes to expected arrival dates.
AM I GUARANTEED TO RECEIVE THE ITEM BY THE ETA DATES?
No. While the dates are correct at time of publishing, and often relatively close to the actual release date, not all information is given to retailers when products are announced. Manufacturers are known to push items back for various reasons. The dates are set by the manufacturer and/or local distributors and are subject to change and allocation.
CAN I CHANGE MY MIND ABOUT A PRE-ORDER?
Unfortunately you can not cancel any pre-orders as we place the order immediately with the relevant manufacturer/distributor to ensure you are guaranteed your product.
WHAT HAPPENS IF I PURCHASE PRE-ORDER ITEMS AND IN-STOCK ITEMS IN THE SAME ORDER?
Your order will only ship once all products are in-stock. If you wish to receive your in-stock items right away, please place separate orders for your pre-order products and in-stock items.
WHAT IF I PRE-ORDER MULTIPLE ITEMS WITH DIFFERENT ETA DATES?
Your order will be held until all items are in-stock and they will then ship together. This is because of shipping charges being based on a single shipment. If you would like items to ship as they become available, please place separate orders.
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY PRE-ORDER ONCE IT IS RELEASED IN AUSTRALIA?
Pre-orders are shipped at as soon as possible after they are received by Cult Collectables - usually within 2-3 business days. In cases where a large volume of pre-orders have been made, orders are processed and shipped in the chronological order in which orders were received by Cult Collectables. You will be notified of your shipment.
DO PRE-ORDER ITEMS SHIP EXACTLY AS DESCRIBED / PICTURED?
While the materials we receive from manufacturers and/or distributors is usually an accurate depiction of the product, there are occasions where items end up with slight changes. Please check back at each product page to see if any specific changes have been made or visit specific manufacturer websites for details related to pre-order items.
WANT MORE INFO OR HAVE QUESTIONS ABOUT SPECIFIC PRE-ORDERS?
If you have any questions about placing pre-orders at Cult Collectables, please don't hesitate to call the shop directly on 03 5518 4105 or email us at email@example.com.
Thanks for considering pre-ordering pop culture products at Cult Collectables - your support ensures our boutique local business can continue to deliver all the awesome fun stuff we love to like-minded fans!